Repairs and Service

At Kentucky Rugged Technology Solutions, we recognize that public safety agencies need more than just rugged hardware—they need reliable IT services and ongoing technical support tailored to their unique environments. Unlike general IT providers, our focus is narrow and mission-driven: keeping critical systems in vehicles, command centers, and the field running smoothly, securely, and efficiently.

Specialized IT Services

Our IT services are not broad “all-in-one” packages, but carefully targeted solutions that directly support agency operations. These include:

Domain & Email Management

Expert setup, troubleshooting, and management of agency domains, Google Workspace, and secure communication channels.

Configuration & Integration Services

Custom setup of rugged laptops, tablets, routers, and printers for seamless deployment across fleets of vehicles.

Connectivity Solutions

Optimized wireless and cellular configurations, including Peplink/Pepwave router setup, SIM management, and network hardening.

Data Security & Continuity

Backup strategies and configuration of secure systems to safeguard agency data, maintain uptime, and protect sensitive information.

Technical Support

Our technical support extends beyond “break/fix” services—we provide hands-on, public-safety-focused troubleshooting to minimize downtime. Support services include:

Hardware Diagnostics & Repair Coordination

Warranty and repair coordination with Panasonic, Brother, Havis, Gamber-Johnson, and other key partners.

Remote & On Site Support

Fast response troubleshooting of rugged devices, printers, mounts,

and networking gear, whether through remote diagnostics or site visits.

In-Vehicle Technology Support

Installation checklists, power and mount configuration, and

system health checks to ensure every patrol car, fire truck, or EMS unit stays operational.

Customer Portal Access

Agencies receive easy access to support tickets, renewals (like

Panasonic PrimeCare), and status tracking through our Zoho-based customer portal.